Half Leg (Lower) Wax

Cancelation Policy

Your appointments are very important to Kimo Bentley Med Spa. We hold your appointment(s) just for you and ask that if you must cancel or reschedule an appointment, you please provide us with 48-hour notice unless you have a medical emergency. This way we will be able to adjust our schedule accordingly to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, there is a 100% fee incurred (total cost of your service) for last-minute cancellations or no-shows. If you are 10 minutes past your appointment time it is considered late. You must pay this fee in full before being rescheduled. We do not accept 'I am parking or just walking in as an excuse, there will be an additional $10.00 fee for 10 minutes (late if we are able to accommodate you), after 10 minutes the appointment will be canceled and the appointment fee is forfeited. Here is our general breakdown of cancellation fees: • Less than 48-hour notice will result in a charge equal to 100% of reserved appointment(s) • ‘NO SHOWS’ will be charged 100% of the service amount As a courtesy, you will receive a call, text, and/or email to confirm the date and time prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double-check any appointments if you’re unsure. Please DO NOT contact us through SOCIAL MEDIA platforms to cancel appointments. We reserve the right to refuse to provide service to clients who have multiple offenses in accordance with our policies. Please do not bring an entourage, friends or family, or children to your appointment, they will not be allowed in the treatment room or waiting area, due to social distancing and space limitations. Please come in with a clean face (NO makeup) at the time of your appointment. There are additional charges for multiple changes in customers moving around appointments more than one time in a month. THERE ARE NO REFUNDS FOR PRODUCT(S) OR SERVICES RENDERED, IF A SERVICE HAS BEEN BOOKED AND FOR WHATEVER REASON IT MUST BE CANCELLED THE CLIENT HAS 24-48 HOURS TO REBOOK AN APPOINTMENT NO EXCEPTIONS. CUSTOMERS HAVE 60 DAYS TO REBOOK A CANCELLED APPOINTMENT.

Contact Details

• 7902 Georgia Ave, Silver Spring, MD 20910, USA

  240-476-3540

  info@kimobentley.com