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Thank you for choosing Kimo Bentley Products. If you have a question, concern or compliment, please fill out the form below and someone will respond in 1-2 business days.
Frequently Asked Questions
At Kimo Bentley all of our products are handmade and produced in small batches to ensure that our customers receive the highest quality products. We expect for your package to be shipped out within 7-10 business days of placing your order. You will receive an email notification once your package ships. Your order can be tracked online by using the tracking number we provide in your email notification.
We process our orders through PayPal and accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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TREATMENT AND FINANCIAL AGREEMENT TERMS, CONDITIONS, DISCLAIMERS, AND REFUND POLICY (EFFECTIVE 5/19/2017)
I fully understand and agree to the treatment of the listed areas, and agree to pay Kimo Bentley Aesthetic Medical Spa the price quoted.
If I have paid the price quoted using a credit program, I acknowledge that I have selected the credit program based on my own evaluation of my options. I have not relied on any recommendation or advice of Kimo Bentley Aesthetic Medical Spa or its staff with respect to financing. I understand Kimo Bentley Aesthetic Medical Spa has agreements with credit program providers but does not recommend credit products to customers
I clearly understand that my payment is for the procedure(s) performed during the term of the agreement and not for any specific result. NO RESULT IS GUARANTEED. I understand that results will vary.
Additional treatments may be obtained at an additional price.
Any and all medical cosmetic injectable services which are administered are not refundable. Every client will utilize the Daxxify, Jeuveau, Botox or Dysport, Kybella, or RHA Dermal Fillers differently. The risk of ptosis, raised muscle, lower muscle, swelling, redness, or vascular occlusion has been explained prior to treatment. An allergic reaction will be treated and any event of an allergic reaction or adverse reaction is a risk to every client Experiencing such an event will not constitute a refund of the completed treatment.
The client agrees to the injection treatment knowing the risk and has realistic expectations of the results and risk. Medications are administered as approved and ordered by the facility's medical provider. Needles have a great risk of causing trauma and bruising along with swelling, redness, and tenderness. These reactions are expected and normal with aesthetic injectables. Aesthetic medications are administered by a certified aesthetic injection provider and include on-label and off-label treatment areas based on the client’s desire ad need as ordered.
Refund, Cancellation, and Transfer Credit policy
THIS POLICY WILL BE VOIDED IF YOU TRANSFER SERVICES TO ANOTHER LOCATION OR OUTSIDE PROVIDER.
Facial Refresh Plan
10 months of payments are required to receive the club discounts on products and services. Cancellation of the Refresh Package anytime within the 10-month period will result in invoicing and collecting 100% of all discount value from the start of the club membership from the client before cancellation of the Refresh Package charges.
No Facial treatments will ever be refundable. Services were rendered and payment is final.
Laser Hair Removal Services
Your payment is based on purchasing the number of treatments. Refund is based on unused treatments not based on unused time. No refund is allowed on any services completed.
(e.g. Laser Hair Removal Series) – Your payment is based on purchasing 6 treatments. If you receive 6 treatments, no refund is due. All credit prorating will be based on unused treatments. There is no prorating for time. e.g. If you purchased a package of 6 and received only 4 you have 2 unused treatments. These treatments may be used at any time or gifted to a friend.
You WILL BE charged FULL PRICE PER TREATMENT of the procedure. All discounts (e.g. monthly specials) and credits issued when you bought the service will be lost. Service will be prorated using the price per treatment. If you earned friends and family credit – this will be LOST if you cancel/break the treatment agreement. A prorated balance will be credited to your spa account towards another service package. No spa service credits may be used at any time towards any injectable treatments.
You will be charged the price per treatment based on your package. The balance will be used towards a new package. Any free treatments or rewards have no cash value and cannot be credited towards another service.
(Credit expires 90 days from new purchase)
Laser Hair Removal –Every client is different. The service was rendered, and no refund is due. If you are unhappy with your results, a clinical evaluation will be required to evaluate the effectiveness. The body naturally wants to grow hair. Hair has three growth phases. It is important to complete a treatment of 6 in order to address all 3 phases. Stubborn hair such as men's facial hair, leg hair, and perineal hair may require up to 12 treatments for a marked reduction in hair growth. NO REFUND is due based on your satisfaction. Credit for unused treatments may be applied to our facial services and must be used within 90 days.
In case of redness or adverse reaction, NO REFUND is due. This is part of the risk of the procedure and was explained to you when you signed the contract. Our goal is to eliminate/minimize the risk of burn or any other adverse event, but we want to be upfront with you so you can make a well-informed educated decision.
No-Show Fee – $50. If you do not show up for your scheduled appointment
Cancellation Fee -$25. If you cancel an appointment without giving us a 24hr notice
Shaving Fee -$25. If you come in without shaving (except – the first treatment or unless we asked you not to shave)